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CUPE Prepares for its next Professional Centre for the PRINCE2 Qualification

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*This is a guest blog post written by one of our Accredited Training Organizations, CUPE – provider of many professional qualifications including PRINCE2® and Agile PM®. Special thanks to CUPE’s Sheila Roberts for her contribution.*

CUPE International has a PRINCE2 Professional date in the diary, June 3rd to 5th. It’s very exciting and as special offer we’re offering £200 off our standard price for this date!

This assessment centre demonstrates your ability to DO projects. More PRINCE2 Professional Centres have been organized and run by CUPE than any other organization, but it is still not common. So why is this exciting? It is because it is an excellent opportunity to test your ability to apply PRINCE2 knowledge and be different from others. Many thousands of people already have PRINCE2 Practitioner status, but not many are PRINCE2 Professionals. It demonstrates that you deliver, not simply that you know how to deliver it.

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Posted in Accreditation, Events, Qualifications.

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ISO/IEC 20000 Part 9 – Guidance on the Application of ISO/IEC 20000-1 to Cloud Services

Word Cloud Quality ManagementIntroduction

ISO/IEC 20000-9, Guidance on the application of ISO/IEC 20000-1 to cloud services was published in March 2015. This is a valuable addition to the ISO/IEC 20000 series confirming that ISO/IEC 20000 is applicable in many and varied scenarios including for cloud services.

What is Part 9?

As indicated, Part 9 must be used with Part 1 of ISO/IEC 20000. This document provides ‘guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services. It is applicable to different categories of cloud service, including, but not limited to, the following:

  1. a) infrastructure as a service (IaaS);
  2. b) platform as a service (PaaS);
  3. c) software as a service (SaaS).

It is also applicable to public, private, community, and hybrid cloud deployment models. The applicability of ISO/IEC 20000-1 is independent of the type of technology or service model used to deliver the services. All requirements in ISO/IEC 20000-1 can be applicable to cloud service providers.’

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Posted in Accreditation, ISO Schemes, Qualifications.

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Business Relationship Management (BRM) in 3 minutes

The basics

Business Relationship Management stimulates, surfaces and shapes business demand for a provider’s products and services and ensures that the potential business value from those products and services is captured, optimized and recognized.

The concept of Business Relationship Management (BRM) is related to and employs the techniques and disciplines of Customer Relationship Management (CRM). However, while CRM most often refers to a company’s external customers, the BRM typically deals with a company’s internal business partners and an internal provider’s products and/or services.

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Posted in Accreditation, BRMP (R), Qualifications.

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Rules V. Guidelines

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In the original Ghostbusters film, Bill Murray tells Sigourney Weaver that he never sleeps with possessed women. She then gives him a kiss at which he says  “Actually, it’s more of a guideline than a rule”.  It’s my favorite definition of the difference between a guideline and a rule and it is the difference between ITIL® and ISO / IEC 20000.

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Posted in ISO Schemes, IT Service Mgmt, Qualifications.

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ISO/IEC 20000 – Part 1 Update and Annex SL

ISO/IEC 20000 series revision

All standards are reviewed every 5 years to assess if they remain relevant and need any improvement. After this process, some standards will be retired, some will remain as they are and some will be updated to a new edition.

The review of ISO/IEC 20000-1 has agreed that it remains relevant but needs to be updated. As Part 1 is the primary standard in the ISO20000 series, then all other parts are likely to also require updating to remain aligned with Part 1.

There are some key reasons for the update to Part 1: Continued…

Posted in ISO Schemes.

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ISO/IEC 20000 – An Evolving Series

PrintISO/IEC 20000 Current Series 

Many readers will know about ISO20000 part 1 but not about the other parts in the series. ISO20000 is a series of standards that currently consists of the following parts, under the general title Information technology — Service management:

  • Part 1: Service management system requirements
    -2011 edition, specifies minimum requirements for demonstrating excellence in service management, can be used to assess an organization to achieve certification to ISO/IEC 20000-1
  • Part 2: Guidance on the application of service management systems
    -2012 edition, guidance to support the implementation of part 1
  • Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    -2012 edition, specific guidance on areas of scope and applicability used when considering the suitability of ISO20000 for an organization and the appropriate scope
  • Part 4: Process reference model
    -2010 edition, out of date and not aligned to the 2011 edition of part 1
  • Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    -2013 edition, provides hints and templates for planning an ISO20000 implementation
  • Part 10: Concepts and terminology
    -2013 edition, lists all terms and definitions as well as basic concepts of the ISO20000 series and related standards, currently being updated

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Posted in ISO Schemes, IT Service Mgmt, Qualifications.

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Welcoming AXELOS’ Cyber Resilience and PRINCE2®Agile Certifications into the Fold

student with stack of booksAPMG will expand its portfolio with two new AXELOS professional certifications – Cyber Resilience and PRINCE2® Agile. Officially announced last week, AXELOS has appointed APMG to deliver these new best practice certifications.

Responding to the prevalent threat of cyber-security attacks – AXELOS’ Cyber Resilience certification will bolster organizations’ defenses against cyber-crime.

PRINCE2 is widely recognized as one of the most reliable project management methodologies in the world. Blending this method with Agile Project Management, which has become very popular thanks to its focus on project delivery and business performance, is a very exciting prospect.

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Posted in Cyber Security.


P3O in 3 Minutes

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1. The Current Version 

P3O® (Portfolio, Programme and Project Offices)

2. The basics

P3O® (Portfolio, Programme and Project Offices) is a decision enabling/delivery-support model for all business change within an organization, typically providing support through a Portfolio Office, a Programme Management Office, a Project Support Office or any combination of these delivery support functions.

3. Summary

P3O (Portfolio, Programme and Project Offices) was first published in 2008 and is now owned by Axelos.

P3O offers guidance for setting up and running support offices, for all levels of change within an organization. It offers advice to organizations on current best practice thinking about what previously was referred to as PSO (Programme or Project Support Office) or PMO (Programme or Project Management Office).

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Posted in Qualifications.

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Introducing the IACCM Qualification Program

Achieve world-class standards in Contract and Commercial Management with the industry’s leading learning program.

IACCM Logo

If you’re a professional looking to implement best practice governance of contractual commitments and trading relationships – then you should strongly consider getting qualified with IACCM’s training courses.

The International Association for Contract and Commercial Management (IACCM) has partnered with APMG to provide extensive knowledge in leading-edge contracting and commercial skills, policies and procedures that are essential to managing individual and enterprise risks.

These programs enable both public and private sector organizations to achieve world-class standards in contracting and relationship management processes and skills.

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Posted in Qualifications.

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MSP in 3 Minutes

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1. The current version

MSP™ (Managing Successful Programmes) 2011 Edition

2. The basics

MSP™ (Managing Successful Programmes) is a systematic approach to managing programmes of business change to achieve outcomes and realize benefits that are of strategic importance.

3. Summary of the method

MSP™ (Managing Successful Programmes) was first published in 1999 by the UK Office of Government Commerce (OGC). It is now owned by Axelos. The current version is MSP 2011 Edition.

MSP describes best practice for managing programmes of business change. Within MSP a programme is defined as a portfolio of projects and (business) activities that are coordinated and managed as units. The goal is to achieve outcomes and realize benefits that are of strategic importance.
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Posted in Qualifications.

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