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ISO/IEC 20000 – Risk

ISO/IEC 20000

I often get asked why there is no risk management process in ISO20000-1 and yet there are many requirements about risk. Basically, without risk management it is not possible to be conformant with ISO20000-1.

Why there is no risk management process

When designing a standard, it is necessary to consider the reality of most organizations and also to consider other standards. Most organizations have a risk management approach – perhaps it is used in project management, information security management or corporate governance.

It is not necessary to have a risk management process that is specific to service management – it simply needs to be applied to service management and the services.
The risk management approach can be a very simple spreadsheet or a complex tool. This will depend on the size, complexity and requirement for risk management in your organization.
There is a standard about risk management – ISO31000. This is referred to from ISO20000-1.


Posted in ISO Schemes.

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Being Agile with Organizational Change Management

Everyone is talking about Agile something or other.

Some organizations apply Agile very successfully. My opinion is even more organizations could benefit from an Agile approach if they implemented one step prior to working with Agile.
This is an assessment of their current organizational culture and the likelihood of this culture being supportive of an Agile approach.


Posted in Agile, Change Management, Qualifications.

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A tested and rigorous framework for business cases

As a methodology, Better Business Cases’ added value is that it provides a tested and rigorous framework in which a business case can be built. Alongside MSP®, MoP® and PRINCE2® it provides a rigorous and complementary interface, ensuring that the Business Case of any project or programme has been developed fully.


Posted in Events.

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Learn the differences between COBIT® 4.1 and COBIT® 5

Over the last decade, the COBIT framework has undergone multiple evolutions as it adapts to the needs of a changing marketplace.

The white paper front cover


Posted in COBIT 5.

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The evolution in Change Management

In her white paper, Evolution and themes in change management: ‘Change Management 2.0’, Ira Blake explores the future of change management and how the concept of change itself is evolving.

Image representing the evolution of Change Management


Posted in Change Management, Qualifications.

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Cyberists – The Most Important Career of Tomorrow

Chris Ensor, Deputy Director for NCSC addresses the CyberFirst event

Ciaran Martin, National Cyber Security Centre Chief Executive, addresses the CyberFirst event

Cyber security is no longer exclusive to government agencies and defence contractors. Last night we attended the CyberFirst event in London which revealed an exciting government initiative to engage 5,000 children, from 11 to 17, in cyber security – a huge increase from 800 last year.

CyberFirst is an initiative by the government to create a healthy pipeline of cyber security professionals who will plug the cyber skills gap and make Britain’s businesses safe from cyber criminals.

The latest government initiative is targeted at ‘Cyberists’, the next generation of cyber security hot shots. By 2020, the government wants 1000 graduates to have gone through CyberFirst, the UK government’s National Cyber Security Programme for 14-18 years old.

There are lots of incentives for girls including a CyberFirst Girls Competition with puzzles and games to excite and inspire a much-needed female presence in a male dominated industry.

This is not another weak partnership between industry and Government. Chris Ensor, Deputy Director for NCSC skills and growth, has the vision, energy and drive to make it happen stating “this is the first time government and industry have come together to make a concerted attempt to inspire and support a whole generation of young people to take up a role in cyber security.


Posted in Cyber Security.

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AgilePM®: the world’s most popular framework and certification for Agile Project Management


Agile’s influence on the project management industry continues to rise at pace. More organisations and project professionals than ever are embracing Agile tools and frameworks as they aim to increase the success of – and return on investment from – projects and other change initiatives.

Despite originating in the software development arena, Agile methods and frameworks are becoming increasingly popular in a wide variety of industries and projects as the benefits over more traditional frameworks and methodologies are realised.


Posted in Agile.

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The difference between a Project and a Program

Defining a Project:

Perhaps the key difference between a project and a program is specificity. A project refers to a specific, singular endeavor to deliver a tangible output. A project manager is therefore responsible for ensuring a project delivers on its intended output in line with a defined time frame and budget.

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The Best 5 Blogs of 2016

COBIT5 tops the blogs for 2016Last year we published a huge variety blogs across a huge range of topics but COBIT 5, Agile and Change Management were the certifications our visitors wanted to read more about.


In 2016 the Agile Project Management Handbook was the biggest selling title on our Business Books website, outselling the second most popular project management framework handbook by a massive 79%. We have shipped the handbook to customers in all four corners of the globe and there’s no sign of the momentum slowing.


APMG developed the Agile Project Management certification in partnership with the Agile Business Consortium in 2010. The uptake of the certification has been rapid with almost a 40% year on year growth. It’s easy to understand why.


The world has changed to one where businesses need value to be delivered quickly, particularly in software development, where an application can be out of date by the end of the week. But although the roots of Agile Project Management are from the Rapid Application Development (RAD) processes Agile is not just for software, as our Top blog, ‘Agile Project Management not just for software IT projects’ explores.


With the growth of customer data captured and stored online it’s vital businesses are prepared for the General Data Protection Regulation (GDPR), which will become UK law from the 25th May 2018. COBIT 5 is the ideal framework to identify if your business is ready for GDPR as it provides an end-to-end business view of the governance of enterprise IT. COBIT 5 also focuses on the central role of information and technology, allowing you to identify if you are GDPR ready. For more information the ISACA website offers a wealth of free resources and COBIT 5’s professional guides can help businesses manage data to the required standards.


The other area of interest has been Change Management, which although not a new concept, has like Agile gained momentum. The speed and pace of how businesses diversify and implement new processes has grown more rapidly than in any other decade. To ensure all stakeholders are committed to change, communication and powers of persuasion can be critical to a project’s success.



The Top 5 APMG Blogs of 2016


  1. Good data protection regulation and COBIT 5 


  1. To be or not to be COBIT 5 Implementation qualified? 


  1. PRINCE2 Agile: the best of both worlds? 


  1. Front-end loading: what is it and why bother 


  1. Agile Project Management: not just for software & IT projects 


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Posted in Agile, Change Management, COBIT 5.

The Festive Season & Organisational Change

The Festive Season provides amongst many other opportunities, time for celebration & resolution.

Effective organizational change can be facilitated by using these opportunities: celebration & resolution.

Celebration: appropriate quick wins and milestone successes

Resolution:  more of the “good” habits, less/none of the “bad” habits


Posted in Change Management, Qualifications.

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