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Authors

Kate Winter

Kate was PR Manager for APMG starting 2003 and became Head of Marketing in 2013, until she bid farewell to APMG in 2015. Before that she was PR Manager for Reed Exhibitions, specialising in IT Events, and later for Business Intelligence.

In 2006 she gained a Post Graduate Diploma in Journalism from the London School of Journalism. She writes case studies and articles for Best Management Practice and for specialist titles like Project Manager Today. She is a member of the Chartered Institute of Public Relations.

Lynda Cooper

Photo of Lynda CooperLynda Cooper is an industry expert in service management. She is one of the first people in the world to achieve ITIL Master level. She represents the UK on the ISO committee for service management and is the project editor for the newly published edition of ISO/IEC 20000-1. Lynda is an independent consultant, trainer, interim manager and public speaker. She has supported many organizations across the world to improve their service delivery through the pragmatic use of service management.

 

 

 Bob LittleBob Little

For over 20 years, Bob Little has specialised in writing about, and commentating on, corporate learning and development, along with technology-related subjects. His work has been published in the UK, Continental Europe, the USA and Australia.

 

 

Adrian DooleyAdrian Dooley

Adrian is non-Executive Director of APMG. A frequent author and commentator on Project Management, Adrian has been published in Professional Engineer, Computer Weekly and The Daily Telegraph amongst others. He has been a regular speaker at conferences such as Best Practice Showcase, the APM Annual Conference and Project Challenge.

Adrian’s current area of research is the adaptation and integration of bodies of knowledge, methodologies, competency frameworks and maturity models to create an overarching, consistent framework for project, programme and portfolio (P3) management.

Adrian was the Managing Director of TPG, which he founded in 1984 and sold in 2008. Originally a Project Planner and Surveyor on major construction projects such as Hope Hospital and the CWS Bank HQ, he subsequently became a Project Manager on commercial housing, sheltered accommodation and care home projects.

He is an Honorary Fellow and active member of the APM. He was the consistency author of version 6 of the APM’s Body of Knowledge.

Sue MiltonSue Milton BA (Hons.), CISA, CGEIT

Sue’s work focuses on board level effectiveness, strategy, corporate risk management and organizational behaviour. These, in the correct combination, provide a solid basis for resilience against strategic, economic and operational shocks. A necessary, complementary, tool-kit includes integrating a firm’s strategic implementation with both programme and change management, and with business-as-usual resilience activities such as risk, business continuity and crisis management practicalities.

Sue owns her own governance firm, SSM Governance Associates, and is also the President of the ISACA London Chapter, a professional, IT membership organisation that promotes IT governance, maximising corporate effectiveness. She works in association with other organisations, such as Incoming Thought, providing corporate governance expertise to help firms maintain and improve their comparative advantage.

Mark SmalleyMark Smalley

Mark Smalley is APMG’s Product Champion for ASL & BiSL, Ambassador-in-Chief at the not-for-profit ASL BiSL Foundation and an IT Management Consultant at Smalley.IT in the Netherlands. He is specialized in ASL®, BiSL®, BookStore®, Application Management and Business Information Management.

Mark is also known as the IT Paradigmologist and has reached out to thousands of IT professionals at 50+ events in 20+ countries on 4 continents. Further details and publications at Smalley.IT. Follow and engage with Mark on Twitter @marksmalley or email: mark@smalley.it.

Mark FlynnMark Flynn

Mark Flynn has worked in IT Service Management since 1990 and has been involved in ITIL since the earliest days of version 1, successfully sitting the ITIL Manager’s exam in October 1993 (certificate number 366).

23 years’ experience gained as a trainer, consultant and practitioner (senior service management roles in retail, manufacturing and large government outsource contracts), give Mark a practical perspective which he brings to all of his assignments.

In addition to other roles, Mark is currently Product Set Manager for Service Management for APMG-International and in this capacity has been closely involved in the launch of APMG qualifications such as OBASHI and COBIT 5.

Mark has trained thousands of ITIL students and has been a frequent contributor to industry publications and conferences.