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ISO/IEC 20000 – Update following International Standards Meeting

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The International committee for ISO/IEC 20000 meets twice per year in May and November. The recent meeting took some key decisions about ISO/IEC 20000 as listed below.

  • Part 1: Service management system requirements
    the revision process continues and this is due to be updated for publication in 2018
  • Part 2: Guidance on the application of service management systems the revision of part 2 was approved at this meeting to align with the revised part 1 and is likely to be published a few months after part 1
  • Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    the revision of part 3 was approved at this meeting to align with the revised part 1 and is likely to be published a few months after part 1
  • Part 6: Requirements for bodies providing audit and certification of service management systems aimed at certification and accreditation bodies, this is based on ISO/IEC 17021-1 and will provide additional specific requirements for certifying and accreditation organisations against ISO/IEC 20000-1:2011 this is in the middle of development and should be published in 2017

  • Part 12: Guidance on the relationship between ISO/IEC 20000‑1:2011 and service management frameworks: CMMI-SVC explanation of the similarities and differences between ISO/IEC 20000-1:2011 and the CMMI-SVC model including a high level mapping now in the final stages of development and should be published later in 2016
  • Part 13: Guidance on the relationship between ISO/IEC 20000‑1:2011 and service management frameworks: COBIT explanation of the similarities and differences between ISO/IEC 20000-1:2011 and the COBIT model including a high level mapping approved for development and likely to be published in 2018

Summary

The ISO20000 series is growing and being revised. Please see past blogs about the likely revisions for part 1.  If you are already certified or starting to implement ISO20000 part 1, do not worry, the new edition of part 1 is not due out until at least 2018.

Lynda Cooper, an independent consultant and trainer, is one of the first people in the world to hold the ITIL Master qualification. Lynda chairs the BSI committee for IT service management (ITSM). Lynda sits on various ISO/IEC committees representing the UK and is the project editor for ISO/IEC 20000-1 and ISO/IEC 90006.

Posted in ISO Schemes.

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